Technical Support can be challenging some days. Don’t get me wrong, it’s a job I love, and one that suits me well.
I’m a problem solver at heart (hence the Rubik’s cube on my desk) and there’s no better source of problems to be solved than in Technical Support. But some days, it just…gets to you.
By its very nature, Technical Support is a negative job. Every morning I sift through email after email, voicemail after voicemail, and even several text messages from people asking for help with something that has gone wrong. They’ve forgotten their Username;
their daily text messages have stopped for some reason; they appreciate the emails but please stop sending them.