Author: Robin Singh

Robin is a Technical Support Executive. He is an expert in knowledge management and various Knowledge base tools. Currently, he is a resident knowledge management expert at ProProfs. In his free time, Robin enjoys reading and traveling.

Essential Steps for Creating an Effective Online User Guide

In the past, user manuals were the only thing helping people better understand a certain product. Nowadays, online user guides come with a set of instructions to ensure the content is readable and easily understandable. Still, many people refuse to read a manual, but the question is why? Although there are numerous software systems for […]

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